Telestax Blog

Robocall Bill Prompts Need for Value Over Volume

June 13, 2019
Recent FCC robocall bill brings communications service providers the opportunity to define a value-based call ranking approach. With advancements in technology there are more and more ways to communicate. Some folks prefer a quick text, while others enjoy a nice long email. There is one type, however, that leaves nearly everyone seeking the disconnect button. “Americans are fed up with robocalls,” said FCC Commissioner Brendan Carr as part of his May 23 public...

Voice Agents in 20 Minutes with Restcomm and Dialogflow

June 11, 2019
Dialogflow is a Google-owned developer tool for human to computer interaction based on natural language conversations. Dialogflow is closely related to Google Assistant, a virtual buddy for smartphones that performs tasks and answers user questions in a natural language. Build Natural and Rich Conversational Experiences Dialogflow gives users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and...

Research Center Saves $100k with Healthcare IVR

June 5, 2019
Cancer center leverages healthcare IVR to meet data collection needs - while cutting costs.   Located in historic Chapel Hill, University of North Carolina Lineberger Comprehensive Cancer Center is a leading cancer research and treatment facility. With nearly 200 ongoing clinical trials, an important aspect of the organization’s cutting-edge research is understanding patient-reported outcomes (PRO). Although this information is key to advancing breakthroughs,...

Telestax at Avaya Supplier Day in Singapore

April 30, 2019
Worldwide leader in contact center, unified communications, and cloud business solutions honors Telestax at Avaya Supplier Day.   Experience Avaya Asia Pacific took place in Singapore April 23-24, 2019. Held at the Pan Pacific Hotel, the event featured speakers Jim Chirico, President and CEO, Nidal Abou-Ltaif, President Avaya International, and Fred Hayes, Senior VP Global Business Operations. Experience Avaya Asia Pacific is designed with...

Telestax: Frost & Sullivan CPaaS Enabling Technology Winner

September 10, 2018
I am very pleased to say that Telestax was notified in June, by Frost and Sullivan, that we had earned their 2018 North American Communications Platform as a Service (CPaaS) Enabling Technology Leadership Award. Since then, we spent two long months staying quiet so as not to pre-announce our achievement ahead of Frost and Sullivan. We can now tell the market how honored and excited we are to have been awarded this prestigious honor. It is important to note that Frost and...

RestcommONE WebRTC On Steroids

June 28, 2018
A while back, I was asked by our Latin America sales team to participate in a WebRTC-based contact center product demo hosted by a prospective partner, Eolos.  I thought to myself “OK - another contact center product.” What I expected and what I experienced were two very different things. This was not your typical contact center product. Instead I was introduced to Mandala, a very special contact center – one that almost seemed human. This contact center was...

The BIG Difference Between CPaaS Providers and CPaaS Enablers

June 5, 2018
CPaaS (Communications Platform as a Service) is a fairly new term in the market so a definition is helpful to those who may not be familiar with it. CPaaS is a cloud-based delivery model that allows organizations to add real-time communication capabilities (voice, messaging and video) to business applications by deploying programmable APIs (Application Programming Interface). CPaaS software provides a framework that includes everything needed to build, launch and support...

The Computing Road To CPaaS

May 26, 2018
A little over a week ago, I had a lunch meeting with an analyst covering the CPaaS space. We were talking about how CPaaS is changing the way things have historically been done. His focus was on the change that needs to happen within the service provider business model. Service providers have historically sold add-on services to their customers. In the consumer market, it is internet, voice, television, etc. In the commercial market it is voice, internet, unified...

Commercial CPaaS Providers Are NOT Service Provider Friends

May 10, 2018
The CPaaS market is really heating up. This is great news for all participants because it means that organizations are beginning to realize the power and benefits to be had from real-time messaging and voice communications. What it also means is that Twilio is becoming a household name. Twilio and other commercial CPaaS providers make their money the same way service providers make their money – moving communications traffic (SMS and Voice calls). Make no mistake, the...

Telecom Services Need CPaaS Glue For Enterprise Stickiness

May 5, 2018
In conversations with our telco partners, we often hear that the wholesale voice and SMS traffic business has been great. However, they are increasingly under price pressure from competitors; and it’s hard to hold on to enterprise accounts without matching the ever lowering prices. The big question from our telco partners is how to achieve better telecom services to enterprise stickiness that protects existing revenues and allows for expansion. Telestax believes the...
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