Telestax Blog

3 Ways to Save with Healthcare 2FA

Healthcare facilities enable 2FA to allow for secure access to patient records, online appointment scheduling, and remote care.

Most popular applications rely on two-factor authentication (2FA) as the best method to verify user identity when signing up or logging into online applications. This is especially important with the sensitive information communicated and stored with healthcare technology solutions. Communication service providers (CSPs) can better serve their enterprise healthcare customers by enabling 2FA that is specifically tailored to their needs.

Appointment Scheduling

Communications platform as a service (CPaaS) adds value in scheduling doctor’s appointments and follow-up appointments, physical therapy appointments, recurring appointments, and more. It also facilitates the confirmation of appointments, improves the ability for patients to show up on time, reduces no-shows, and helps avoid cancellations.

Access the Smart 2FA Guidebook

According to a recent report, missed appointments cost the healthcare industry over $150 billion per year. CPaaS solutions like appointment scheduling verified with 2FA can help organizations to be more effective. 2FA protects the identity of patients utilizing these appointment scheduling features by adding another layer of identity protection for users.

SaaS Provider Integration

When it comes to healthcare, there is noticeable growth in digitizing healthcare applications, which makes communication between patients and doctors more direct and convenient 24/7. Every healthcare organization using software as a service (SaaS) is interested in securing their patients’ records from history to appointments, and more. Smart 2FA comes as a plug-and-play solution for every doctor, hospital, or pharmacy that utilizes software to manage their business. A CPaaS-enabled CSP can offer the 2FA integration directly with SaaS providers including Practo, for example. Once the integration is done with the SaaS provider, every healthcare provider is able to immediately enhance patient security using this new feature.

Patient Identification for Remote Care

CSPs can provide online remote care or “doctor-on-demand” applications with a method to trigger 2FA every time a patient is trying to connect with a doctor or other healthcare provider. This way, the provider can effectively verify the identity of the patient.

For example:

  1. The user is trying to initiate a video call to a doctor at $10.00/minute.
  2. Smart 2FA sends a verification code – before the call – to the user via various channels (SMS, voice, or email) to confirm the identity of the user before they initiate the call.
  3. 2FA helps reduce potential headaches or incorrect billing ahead of time with identity verification.

2FA Plus IVR

Another use case combines 2FA with interactive voice response (IVR). Most traditional doctors have a PBX on premises or in the cloud that handles patient calls for inquiries or setting up appointments. Since CPaaS is a multichannel technology, patients are able to access their visit history, records, and appointment calendar through self-service IVR. However, since the customer phone number can be spoofed, CSPs can offer 2FA as a second security layer for IVR menus to send a dynamic OTP every time the patient calls into the self-service toll-free or domestic number to access their records. This is a compelling reason for doctors and healthcare enterprises to upgrade their communication infrastructure to a multichannel PBX flow built on CPaaS.

Smart 2FA Value

With Smart 2FA, providers can offer a dedicated 2FA solution especially tailored to the needs of its healthcare enterprise customers. Contact to find out more.

Or access the full Telestax Smart 2FA Guidebook to learn about the ways 2FA can be used for financial, healthcare, services, travel, and other businesses today.

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