Telestax Blog

Gartner Report Highlights Telco Opportunities in CPaaS

Analysts urge providers to consider growth opportunity of communications platform as a service (CPaaS) in latest report. 

On March 22, 2021, Gartner published their latest report on CPaaS.  

As part of the report, analysts Daniel O’Connell, Megan Fernandez, and Lisa Unden-Farboud discussed the need for telcos to realize the monetary potential of CPaaS. 

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A summary of the report states:

“Telcos aren’t participating in CPaaS opportunities to their fullest potential, a market experiencing about 30% revenue CAGR with high growth ahead. Telco product leaders should invest in API tools to sell directly to enterprises and look to boost their financial margins in this high-growth market.”

Included with the analysis are strategies and recommendations for the market going forward. 

You can access the full report from Gartner at

Find out more about Telestax CPaaS for communications providers, or email to request a demo today.

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