Telestax Blog

Launching CPaaS in the Enterprise

Launching CPaaS for Enterprise

Enterprises across the world are beginning to deploy new types of communication services that significantly increase organizational effectiveness. These services offer the the ability to communicate in real-time, at anytime and from anywhere. At the core of these new real-time services sits CPaaS (Communications Platform as a Service). But enterprises have had to overcome some challenges to fully adopt CPaaS. Real-time services have been difficult to implement or access throughout an enterprise for multiple reasons:

  • Multiple stakeholders in the organization had to be involved, each in different capacity and background.
  • IT Organizations moving from traditional software engineering methodology to a new iterative agile approach
  • A single monolithic development team moving to a dispersed but collaborative organization with a joint DevOps Agile Mindset.

Communications departments in many enterprise companies have not yet transitioned to these new real-time technologies, primarily due to the enormous difficulty associated with deploying services that utilize a complex internal communications platform like Network Function Virtualization (NFV). But time does not stand still. New market entrants like RestcommONE CPaaS have been developed from the ground up to shield the developers from complexity of the actual telecom communications services. Developers today do not need to be 4-star telecom engineers to develop real-time communications services – just focus on the business problem. And they have the flexibility of deploying them in the cloud, on premise or a hybrid model.

CPaaS solutions bring Enterprises:

  • Programmable APIs to use Communication Services as part of every application.
  • “Hiding” the complexity of telecommunications behind APIs for Developers.
  • Maintaining control of your own service provider relationships and rates

By utilizing a CPaaS platform like RestcommONE, internal and external communications move from a siloed function to an integral part of a convergent technology stack that can be managed and utilized by every company function.

Internal Use Cases

  • SMS Integration with Multiple UC Platforms including UC-One, Skype for Business, Lync, WebEx Messenger, and many more
  • Enhanced IVR Functionality
    • SQL Call Routing
    • Transcription Agents
    • Sentiment Analysis
    • Natural Language IVR
  • Virtual Meeting Applications
    • Group and Private Chat
    • Whiteboard
    • Screen Sharing
    • Video and Voice

External Use Cases

  • Click to Call
  • SMS for UC-One, Skype for Business, Lync, WebEx Messenger, and many more
  • Appointment Scheduling, Reminders and Rescheduling
  • Chatbot Engagement
  • Multi Factor Authentication
  • Virtual Meeting Applications

Additional Enterprise Considerations such as:

  • Simple deployment of mission critical and development environments.
  • Compliance and regulatory challenges such as GDPR and HIPAA become easy to adhere to by using a flexible deployment model – on-premise or in the cloud as part of the Enterprise.
  • Keeping your own backend telephony and contact-center infrastructure. RestcommONE embraces the legacy infrastructure like Contact Center technology, PBX services, service provider connections and numbers matters for most enterprises.

Launching CPaaS in cloud or on premise

A company’s ability to communicate internally drives its ability to communicate effectively externally.
Telestax’s RestcommONE is changing the way real-time communications are developed and delivered. It is fast becoming the platform of choice for rapidly building enterprise class real-time messaging, voice and video applications. The ability to utilize CPaaS across enterprises allows companies to focus on employee AND customer satisfaction and will become the default solution for any new initiative for greater engagement.

If you’d like to learn more about why enterprise companies all over the world choose RestcommOne for their communications needs, please contact us.

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