Telestax Blog

Dear American Airlines: CPaaS Enable Customer Communications

April 27, 2018
This is a little rant about an airline that really needs to step into 2018 by using CPaaS to vastly improve customer satisfaction. And by the way, American Airlines, it is not hard. Recently, I traveled to Austin for a board meeting and an offsite planning session with my Telestax executive team. Having all of my miles on American Airlines, I tend to use this airline as my first choice for air travel. A downside to American Airlines is you can’t get there from here....

Sompopo Uses RestcommONE CPaaS for their E-Commerce Platform

April 11, 2018
Recarga Veloz is one of two mobile airtime dealers representing Tigo-Honduras, the largest operator in the country with over a 65% market share. Recarga Veloz serves more than 20K transactions throughout its territory with approximately 500K transactions on a monthly basis. The company was experiencing explosive growth serving their mobile market so they decided to move further into PoS by offering a rich marketplace platform that connects retailers directly to consumers....

If it’s not Full Stack it’s not a CPaaS

April 5, 2018
Last Saturday evening my husband and I sat down to watch an episode of the show “The Good Wife” from our Amazon Prime account. I mentioned in a previous blog how much I love my Amazon Kindle Fire TV Stick. We have subscriptions to Prime, Netflix and Hulu. Before the Fire Stick (or Apple TV, Roku or Google Chromecast), each service was an island that had to be accessed and managed individually. Now with these products, you enter an integrated environment where you can...

CPaaS For Omnichannel Communications - Coming Soon To Japan

March 29, 2018
We decided to do something different. Ikuo Suzuki is a trusted partner of Telestax in Japan. He wrote this amazing blog about CPaaS Coming To Japan. Instead of translating it, we decided to honor him by posting it in its original form. What you can’t read Japanese? Neither can I. You can find the translated version here. Please enjoy - Nancy Colwell VP WW Marketing ...

Turning SMS into $M$: The CSPs Guide to Revenue Acceleration

March 22, 2018
So what is all this fuss about SMS and why should Communication Service Providers (CSP) care? Because SMS is really spelled $M$. Here are a few key facts that explains why: 79% of companies believe customers want SMS/text support. (ICMI) 80% of people are currently using texting for business. (eWeek) One in five consumers is just as likely to prefer a text message from a business to a phone call. (ICMI) The activities people with text capabilities would most...

My Telestax Story

March 19, 2018
As the team at Telestax is expanding at a faster pace than ever, our ability for 1:1 time is naturally limited by the n^2 network size effect (Metcalfe's law), where the value of a telecommunications network is proportional to the square of the number of connected users of the system (n2). I do my best to spend some time with every new team member during their onboarding days but I am sure I can do a better job at it. The fun part of spending time with new members is that...

Voicemail Transcription is the Right Prescription!

March 14, 2018
RestcommONE Marketplace Partner Blog Series Overwhelmed by Customer Voicemails? Why Your Business Must Have Voicemail Transcription Martin is a real estate agent who’s based in New York City, and has never heard of voicemail transcription. He spends his day on the go showing properties, which means he’s with customers most of the time. While he’s in meetings his phone keeps ringing, and the voicemails keep piling up. He knows that customers are leaving messages...

Before You Text It, You Must Protect It

March 9, 2018
RestcommONE Marketplace Partner Blog Series Less than 40 years ago, the primary form of business communications was what we now call snail mail. By the late 90’s, email was widespread because it enabled us to communicate instantly no matter where you were in the world. We’ve now entered a new age of communication: the age of texting. Over 6 billion texts are sent a day, with over 180 billion texts sent every month (and growing). Nearly all (97%) of U.S. adults...

WebRTC in Banking and Finance: Too Powerful to Fail!

March 6, 2018
Enterprise WebRTC for banking and finance in 2018 is quickly becoming a must-have! I remember growing up, every Saturday morning going to the bank with my mom to deposit checks and take cash out for the week. We would walk into the branch, fill out the deposit slip with the pen that was securely fastened to the table, and quietly wait in the line with our neighbors for our number to be called. EVERY SATURDAY. Today, I can not remember the last time I walked into a bank...

The Rx for DX: Why CPaaS Loves SD-WAN

March 1, 2018
It’s the stuff nightmares are made of: You’ve organized an important conference call for a few dozen people. It took up way too much of your time but it’s finally scheduled, set up and tested. The big moment arrives — deals to be made, plans to be plotted, slides to be shown — and no one can understand anything that’s being said! The CPaaS web conferencing application cannot get the bandwidth it needs to provide quality voice so all of the planning and...

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