Telestax Blog

Hey Amazon: SMS-enabled Customer Service = Happier Customers

February 10, 2018
Dear Amazon: Please add SMS capability to your customer service 800 number to greatly improve your customer experience and lower your costs. I have been a happy customer of yours for many years. I opted into Amazon Prime a little over a year ago. Sorry to be late on that one. After joining the Anti-Cable TV rebellion 10 years ago and beginning with Netflix, I needed a new group of programs and movies to view. Amazon Prime was the natural service. I got hooked on speedy...

Welcome to Business Chat, Apple. We’ve been expecting you!

February 8, 2018
Can Apple’s late entrance to the world of business chat differentiate itself enough to drive the engagement that companies have been craving for so long? Recently Apple Inc. announced the upcoming launch of its new iMessage integration called Business Chat. Apple is positioning it is a “Powerful new way for your customers to get answers to their questions, learn about and purchase your products, and engage with your existing support channels.” Perhaps Apple...

RestcommONE Message Exchange - SMS-enablement For UC & UCaaS

February 1, 2018
If you are a customer or partner of Broadsoft this SMS enablement message is for you. Telestax is about to launch a new service we are calling RestcommONE Message Exchange. Put simply, Message Exchange is about to rock your world by allowing you to send and receive SMS messages outside of UC-One without ever leaving the environment! Why is SMS Enablement important to a UC (Unified Communications) or UCaaS (Unified Communications as a Service) customer? First let’s...

Inside Out - A partner View Of The RestcommONE Marketplace

January 26, 2018
RestcommONE Marketplace Partner Blog Series For the past year I’ve had the privilege of being embedded with the Telestax team as they’ve built and launched the RestcommOne Marketplace. As with any product launch (at least the ones I’ve been a part of), it’s had its share of wins and losses (or strikes and gutters if you’re a Big Lebowski fan), but it’s come a long way since the public announcement in May. I’m in a unique position. I’ve been on the...

Chat bot appointment scheduling is great for business!

January 23, 2018
RestcommONE Marketplace Partner Blog Series In today’s blog post, let’s look at appointment scheduling and appointment rescheduling. Ben Franklin famously observed in his 1748 piece, Advice to a Young Tradesman, that “time is money.” If you’ve been idle, he explained, you’ve “spent, or rather thrown away,” the money you could have made. I like to think of it as having failed to create the value for others that you might have created. ...

Launching CPaaS in the Enterprise

January 19, 2018
Enterprises across the world are beginning to deploy new types of communication services that significantly increase organizational effectiveness. These services offer the the ability to communicate in real-time, at anytime and from anywhere. At the core of these new real-time services sits CPaaS (Communications Platform as a Service). But enterprises have had to overcome some challenges to fully adopt CPaaS. Real-time services have been difficult to implement or access...

4 Ways Telecom Providers Can Win in the Omnichannel Market

January 11, 2018
RestcommONE Marketplace Partner Blog Series Not very long ago, telecom providers had a nice, high wall around their customers and no one could steal any market share away from them. But today, those walls haven’t just been breached, they have been obliterated. Telco companies are now faced with shrinking profit margins. CPaaS providers and application based competitors have arrived on the scene to offer high-value services that improve business processes and enhance...

Cloud Deployment? Yes Please!

January 8, 2018
"Cloud" has become the business world equivalent to kale or chipotle over the past few years. It’s the hot new thing that everyone MUST have. In this blog, I’d like to discuss the REAL benefits of using a cloud based deployment for Telestax RestcommONE platform. Imagine that you see business growth potential outside of your current offerings and you’d like to to launch SMS Enablement, Voice API, Chatbot Enablement or any CPaaS service. One of the key decisions...

Long Live CPaaS - Or Why APIs Are Here To Stay

January 1, 2018
A Bit of History For many years telco vendors (e.g. Ericsson, Cisco and Huawei) held the keys to the castle by designing and deploying complex proprietary network solutions that were often focused on one singular aspect. They would place all of their fancy new functions inside a closed and dedicated box that was accessible only through specific OEM channels. Such would be available only to the OEM vendor technicians themselves or, if lucky, to the customer - but only after...

Virgin Mobile Boosts Buyer Engagement 300% via Telestax USSD

December 22, 2017
With a little under 4 million subscribers, Virgin Mobile tailors its service to a young market segment by providing flexible mobile contracts, fixed rates, and exclusive access to events and concerts. So it’s no wonder the company needed a fast and flexible way to establish and maintain their USSD Gateway. The goal for their gateway was two-fold: Enable them to offer their customers new services and deals in real-time and support the growth of the company. But their...

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