Easily enable cloud-based contact centers to add flexible, scalable call queuing capabilities.
Scalable Call Queuing from Mavenir CPaaS allows the communications industry to expand call and contact center services.
Call Queuing is a cloud-based solution that places callers in a queue while contact center agents are busy with other customers. The queued calls are distributed to the next available agent in the order received, allowing businesses to serve customers promptly and efficiently.
With bring your own carrier (BYOC) options, providers can leverage their own numbers to get started quickly, offering this critical functionality to enterprise customers so they can: