Research Center Saves Over $100k with IVR
Mattias Jonsson, Director of Systems Development is a part of the UNC Lineberger PRO Core team that uses interactive voice response (IVR) technology to gather information about the quality of life and symptoms directly from patients or caregivers. Jonsson is working to move to a cloud-based IVR solution that is HIPAA compliant, while removing the disadvantages of maintaining a system on premises. Telestax and its communication service provider partners now offer HIPAA-supported cloud IVR.
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