Lumin.ai offers an AI-as-a-service platform for engaging end customers in natural-language conversation. It can operate in two-way mode (conversing directly with an end user) or three-way mode (advising a live agent who is conversing with an end user).
The Appointment Bot is a two-way mode application built on the Lumin. ai platform. It lets an end user schedule and reschedule appointments via SMS, either proactively or in response to an outbound reminder.