Production Support Scope of Coverage

Telestax provides full production support after the original release date of a major version of a Enterprise version of Restcomm product as explained in Support Policy. Telestax does not offer support for any Restcomm instances in production that are not licensed as part of a subscription plan.

Covered Services:

• Support with issues that arise from using Telestax licensed products in production deployment, where
  • Production Deployment is defined as Serving Live End User traffic for Commercial, Prime Time use, and
  • There is reasonable doubt that an issue is caused by a Telestax product

Out of Scope:

• Production application issues
• 3rd party products
• Technology preview features
• Performance tuning
• Development consulting

Development Support Scope of Coverage

You can take advantage of the Telestax experts advise during any phase of your development cycle. Telestax understands that software development done correctly from the beginning requires less support during operation. It is in our best interest to work closely with your development team to ensure great end user experience for your apps in production deployment.

Blocks of hours of Telestax development support and consulting time can be purchased and allocated for activities explained in Professional Service page.

Telestax provides full development support after the original release date of a major version of Enterprise version of Restcomm product as explained in Support Policy. Telestax does not offer support for any software downloaded outside of Telestax’ support portal.

Scope of Online Development Support:

• Installation
• Usage
• Configuration
• Performance tuning
• Integration with 3rd party products
• Development diagnosis

Out of Scope:

• Production application issues
• Extensive custom application debugging
• 3rd party products
• Technology preview features