Serving over 115 million daily active users, Microsoft Teams is a unified communications platform that allows organizations to improve collaboration, connect in real-time, conduct meetings, and track conversations. However, users are frequently challenged by the inability to send texts easily from within Microsoft Teams.

With Message Exchange, communications providers can enable any Microsoft Teams user with a business phone number to send and receive SMS messages within the application, eliminating the need for employees to send SMS to contacts from a personal cell phone or third-party application.

Companies gain immediate advantages across departments by adding SMS functionality into their Microsoft Teams platform. For example:

The result is improved communications with customers, internal employees, and partners with an added layer of security and accountability associated with keeping interactions within a single platform.