Many hospitals as well as medical research and care facilities seek better communication with patients through communications platform as a service (CPaaS) solutions. In addition to improved patient care, organizations can often reduce costs, helping to make better use of resources.
With 2FA, healthcare facilities can secure patient portals, protecting users from up to 66 percent of targeted attacks, 99 percent of bulk phishing attacks, and 100 percent of automated bots in cases of billing, remote care, prescription authorizations, and more.
Intelligent appointment scheduling with artificial intelligence (AI) and natural language processing (NLP) can make it easier for patients to schedule, change, or cancel appointments, reducing the impact of no-shows that cost the industry over $150 billion annually.
Research facilities and care providers regularly deploy IVR for prescription refills, automated pre-admissions, lab results notifications, and facility information while others augment patient data for improved outcomes and specialized treatment.
