Internet-based businesses and online purchasing portals of popular retail brands seek to maximize sales, while delivering excellent customer service. Whether it’s a simple text-to-speech application or complex, AI-powered solution, competitive enterprises are leading the charge in the use of next-generation tools. Authentication practices that help ensure privacy and user-friendly audio interfaces are ways that enterprises help drive success.
Smart 2FA with one-time password (OTP) is an application designed to protect customer accounts from being compromised. Set up secure online user portals that utilize two-channel verification to require an additional measure of protection.
Make life easier for customers by allowing them to reach out more conveniently. With a higher open rate than email, text is a great way to send offers, sales, product news, shipping status, coupons, even upsells and geo-located event information, all in an automated environment.
Enterprises regularly deploy IVR for customer care. Artificial intelligence (AI) and natural language processing (NLP) can make it even more convenient to offer automated shipping information, multi-language support, and more within an audio interface.
