The travel and hospitality industry is challenged to provide a safe and fulfilling experience to individuals away from home. Ensuring account protection for online user profiles and standalone apps, delivering up-to-the minute scheduling information, and going above and beyond to provide exceptional customer care are all ways that travel and hospitality brands are standing out from the competition.
Protect the identity of patrons with Smart 2FA. Used with a one-time password Smart 2FA is an application designed to utilize two-channel verification to require an additional measure of protection during account access, at cruising altitude, or cruising up to the nearest drive-thru order kiosk.
Folks on the go often have only minutes to spare. In busy restaurants and terminals, it’s not always possible to call. With a higher open rate than email, text is a great way to send automated confirmations, tickets, upsells, geo-located information, or chat with an agent in real time.
Artificial intelligence (AI) and natural language processing (NLP) can make it even more convenient to offer automated reservations, check-ins, and more with multi-language support. A user-friendly audio interface can maximize limited agent resources while providing answers fast.
